Angry and Argumentative are we?

Good morning all,

As a well seasoned Tarot reader I have come upon clients that love to argue about everything (from the clothes I wear to the interpretations of the cards).  I find them to be quite amusing now and I have fun parrying with them until they either relax or go off in a huff (this is very rare because even an ill tempered client wants help or s/he would not be sitting in front of you). 

So today I would like to share some thoughts on how to professionally and diplomatically deal with an argumentative soul.

  1. Remember the client is hurting or s/he would not be so wound up.  In 99.8% of cases hurt will quickly turn to anger because it is difficult for the client to admit to the internal pain (it makes him/her feel weak).
  2. Concentrate on getting them to open up so you can effectively work with the source of the pain rather than upon their often crude language.
  3. Keep a smile on your face, a relaxed stance, and an interested gleam in your eye (remember that 55% of our communication is judged by facial expression and body posture).
  4. Keep the tone of your voice mellow and caring (this is 37% of how your communication is received).
  5. Finally, attempt to match and respond with the type of words that the client uses (visual, auditory, or kinaesthetic).  This is only 7% of how your communication is viewed, but it can be an impressive 7% if you have applied the above as well).

As with all effective formulas, it must be practised and perfected in the soul of each practitioner before you gain outstanding percentages.  However, you will be amazed at how well this one works even the first time.



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